I think it is fair to say that “lips” are what started it all for me. Before I learned the ways of winged eyeliner, smokey eyes, and carbon black lashes, I learned the language of lips. My lips are full. I mean like so full I got made fun of in elementary school (haha who is laughing now, bitches, while you are all busy injecting your lips?!?!). For a while, I would only rock lipgloss because I felt lipstick made such a HUGE statement (see my Gavatar … yes those are MY lips). But I am a changed woman! Give me bold, give me pigment, give me plumping! I will line this pout and fill them in with the richest, most vibrant colors!
Cue the discovery of Lip Monthly. A beauty subscription “box” (bag) devoted entirely to our puckers! Obviously I was intrigued. Initially the products came in a box, but now, like ipsy, they come in a makeup bag that changes each month (a much better option!). The cost is $10 USD a month (plus $5 USD for shipping if you don’t live in the U.S). You will receive 5 products, a mix of sample size and full size & one of the products is typically a non lip item (MMU – Monthly MixUp).
Reviews for Lip Monthly have been mixed. In the beginning they sent out mostly discontinued products, which left customers not so happy. They have since changed the way they do business and now are sending out new, current products. They recently offered a promo to get your first bag for only $5 USD (shipping extra). This was the perfect opportunity for me to try Lip Monthly and see how it compared to ipsy and Topbox.
First of all, the bag took forever to get here. I signed up in early October and knew my first bag would be November’s. I have no idea why my bag was so late, but it barely got here in time for November (like only two delivery days left, kinda late). Second, I was charged for December’s bag even though I had yet to receive my first bag! This is definitely a huge no-no in my books. Why should I have to pay for the following month’s bag, if I’m not even sure where my money is going? The kicker here is that my payment came out AFTER I cancelled my subscription. I immediately sent an email:
1) Wondering where my bag was and why, as of November 20th, it was still in their warehouse.
2) If I was actually unsubscribed, since payment came out AFTER my cancellation I was wondering if it was an error.
3) Asking for a refund of December’s payment since I had yet to receive a bag and also because I had already unsubscribed.
I’m on my third email to them and this is the answer I have received, “Unfortunately, we are unable to offer refunds on orders that have been processed, but you will receive all of the bags that you have paid for“. No mention of why my package was late, why I was charged after cancelling, or if I even am unsubscribed! I’m very frustrated with Lip Monthly and I definitely will not be reactivating my subscription (assuming it really is suspended to begin with). I understand they are just starting up but that doesn’t change my opinion, customer service is just as important as the product.
Now that I have got that all out in the open, here is my honest review of the products I received (finally) in my Lip Monthly bag.